FAQs
Frequently Asked Questions (FAQs)
1. What products do you sell?
We offer a wide range of home accessories. Each item is carefully selected for its quality and style. Whether you're looking for something trendy, classic, or unique, we’ve got you covered!
2. How do I place an order?
Placing an order is easy! Simply browse our website, select the items you’d like to purchase, and add them to your cart. When you're ready, proceed to checkout, enter your shipping information, and complete your payment. You’ll receive a confirmation email once your order is processed.
3. Can I modify or cancel my order after it’s been placed?
We aim to process orders quickly, so changes or cancellations can only be made within 2 hours of placing the order. Please contact our customer service team immediately at ajmartpro@gmail.com if you need assistance.
4. How do I track my order?
Once your order has shipped, you will receive an email with tracking details. You can track your package via the carrier’s website or through your account on our site.
6. What is your return and exchange policy?
We want you to love your purchase! If you're not completely satisfied, we offer returns and exchanges within 7 days of receiving your order.
7. How do I know which size to choose?
We provide size charts on each product page to help guide your selection. If you need further assistance, feel free to reach out to our customer support team, and we’ll be happy to help!
8. Do you ship internationally?
No, we do not offer international shipping!
9. What payment methods do you accept?
We accept a variety of payment methods, including Credit/Debit Cards, Cash on delivery We also offer secure checkout for your peace of mind.
10. Do you offer free shipping?
Yes! We offer free shipping on all orders.
11. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team via ajmartpro@gmail.com or WhatsApp to 8129583493. We’ll get back to you as soon as possible!
12. Do you have a loyalty program or discounts?
Yes! We offer loyalty points, special discounts, promotions, etc. Be sure to sign up for our newsletter to receive exclusive offers and updates on new arrivals.